fb011 Frequently Asked Questions

fb011 accepts any valid Philippine government-issued ID for KYC verification — your PhilSys National ID, passport, driver's licence, SSS ID, UMID, or PRC card all work. You'll also need a recent selfie holding your ID, and a proof of address (utility bill, bank statement, or barangay certificate dated within the last three months). KYC is required before processing withdrawals above minimum thresholds.

No — fb011 strictly enforces a one-account-per-person policy. Each individual may hold only one registered account, regardless of device, IP address, or payment method used. Duplicate accounts are detected automatically. If multiple accounts are found linked to the same person, all accounts may be suspended and any bonus winnings may be voided. If you've accidentally created a duplicate, contact support before it becomes an issue.

On the fb011 login page, click "Forgot Password" and enter the mobile number or email address tied to your account. You'll get an OTP or reset link within a minute. Click the link, set a new password, and you're back in. If you no longer have access to your registered number or email, contact fb011 live support and the team will guide you through identity-verified account recovery.

Log in to your fb011 account and go to Account Settings. You can update your email address directly from there after verifying ownership of the new address. Changing your registered mobile number requires contacting fb011 support and passing a brief identity verification step — this is a security measure to prevent unauthorised changes to contact details linked to your account and payment methods.

To permanently close your fb011 account, contact our support team via live chat or email at [email protected] and request account closure. You'll need to withdraw any remaining balance first — we'll process that before closing. If you're closing due to gambling concerns, consider activating self-exclusion instead, which immediately suspends access while preserving your balance for withdrawal once the exclusion period ends.

fb011 supports a wide range of Philippine payment options: GCash Maya BDO BPI Metrobank UnionBank 7-Eleven Cliqq USDT TRC20 — All deposits are processed in Philippine Peso (PHP). The cashier page in your account shows the current list of active channels along with their deposit limits and any applicable cut-off times.

GCash deposits on fb011 are typically credited within 30 to 60 seconds after your GCash transaction is confirmed. In rare cases during peak periods it can take up to five minutes. If your deposit hasn't reflected after 10 minutes, take a screenshot of your GCash transaction reference number and send it to fb011 support via live chat — the team can manually verify and credit it right away.

The minimum deposit on fb011 varies by payment method but is generally ₱100 for GCash and Maya, and ₱200 for bank transfers. These minimums apply platform-wide — slots, live casino, sabong, and all other game categories share the same cashier limits. Check the cashier page for the exact current minimum per channel, as these can be updated periodically.

Verified fb011 accounts typically receive GCash and Maya withdrawals within one hour of request approval during business hours. Bank transfers (BPI, BDO, Metrobank) may take 1–3 business hours once approved. fb011 does not charge withdrawal fees — however, your bank or e-wallet provider may apply their own charges. Make sure your KYC verification is complete before requesting your first withdrawal to avoid delays.

The most common reasons for a declined or held withdrawal on fb011 are: incomplete KYC verification, unmet bonus wagering requirements on the balance being withdrawn, the destination account not matching the name on your fb011 profile, or an automatic AML review triggered by the transaction pattern. Contact fb011 support and quote your withdrawal reference number — the team will explain the specific reason and the fastest path to resolution.

fb011 offers a full lineup of online gaming categories tailored for Filipino players: live sabong (cockfighting) streamed from licensed Philippine arenas, online slots including titles from JILI and other leading providers, live casino tables (baccarat, roulette, blackjack, dragon tiger), sports betting covering PBA, NBA, UFC, and international football, plus bingo rooms and card games including rummy. New game titles are added regularly.

Yes — all slot games on fb011 use certified Random Number Generator (RNG) technology that has been independently audited for statistical fairness. Return-to-Player (RTP) percentages vary by game title but generally range from 92% to 97% for JILI slots and other featured providers. The RTP figures represent theoretical long-term averages over millions of spins — individual session results will vary. You can check a specific game's RTP in its paytable or info section.

Yes — live sabong is one of fb011's flagship offerings. Matches are streamed in real time from licensed Philippine cockpits, and you can place bets on the meron (favoured side), wala (underdog side), or draw during the live betting window. Bet settlement follows the official result declared by the arena operator. Stream quality depends on your internet connection — a stable mobile data or WiFi connection is recommended for the best live sabong experience.

Absolutely — fb011.cam is fully optimised for mobile browsers on both Android and iOS. You don't need to download a separate app; just open fb011.cam in Chrome, Safari, or your preferred browser on your phone and the platform adapts automatically. All game categories, cashier functions, and account management features are accessible on mobile. For the smoothest experience, keep your browser updated to the latest version.

If your connection drops mid-game, fb011's servers continue processing the round to its natural conclusion. When you reconnect and reload the game, you'll see the outcome and whether your bet won or lost. Any confirmed bets placed before the disconnection remain valid. In the rare case of a server-side error affecting game outcomes, fb011's policy is to void the affected round and return stakes to all players involved.

fb011 offers a welcome bonus for new registered players on their first deposit. The specific bonus percentage, maximum bonus amount, and any free spins included are detailed on the current promotions page inside your fb011 account — these can change with active campaigns. To claim any welcome bonus, make sure to read the specific promotion terms before depositing, especially the wagering requirement, which tells you how many times the bonus must be played through before withdrawal.

A wagering requirement (also called a rollover or playthrough) means you need to wager the bonus amount a set number of times before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets using that bonus before withdrawing. Not all game types contribute equally — slots usually count 100%, while live casino bets may contribute at a lower rate. Check each promotion's specific terms on fb011 for the exact figures.

Each fb011 bonus has its own expiry period stated clearly in its promotion terms — common timeframes are 7 days, 14 days, or 30 days from the date the bonus is credited. If the wagering requirement isn't completed before expiry, the remaining bonus balance and any associated winnings are automatically removed from your account. fb011 does not send individual expiry reminders, so it's best to note the deadline when you claim a bonus.

Yes — fb011 rewards its regular players through a tiered loyalty programme. As you accumulate play on slots, live casino, and sabong, you progress through loyalty tiers that unlock enhanced benefits: higher cashback percentages, faster withdrawal priority, dedicated account managers at higher tiers, and exclusive seasonal promotions. Your current tier and points balance are visible in your account dashboard. Contact support for details on how to advance your tier faster.

No — bonus funds cannot be withdrawn until the wagering requirement is fully satisfied. However, if you decide you no longer want a bonus, you may be able to forfeit it and withdraw your real-money balance (minus any bonus-derived winnings) by contacting fb011 support. Once a bonus is forfeited, it cannot be reclaimed. Your own deposited funds that are not part of a bonus are not subject to wagering requirements and can generally be withdrawn at any time.

fb011 operates as an online gaming platform serving the Philippine market. Online gaming in the Philippines is regulated by PAGCOR (Philippine Amusement and Gaming Corporation), which sets the legal framework for licensed operators. fb011 is committed to operating within the bounds of applicable Philippine gaming law and regulatory guidelines. For the most current licensing information, contact our support team or check the platform footer for regulatory disclosures.

The minimum age to register and play on fb011 is 21 years old. This is a strict legal requirement under Philippine gaming regulations — not a guideline. All accounts are subject to age verification during registration and KYC review. Any account found to belong to a person under 21 years of age will be immediately closed and all funds forfeited. If you are a parent concerned about underage access, please use device-level parental controls and keep your fb011 credentials private.

Log in to fb011 and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Limit increases go through a mandatory 24-hour cooling-off period before they become active — this is intentional, to prevent impulsive increases during a session. You can also set session time reminders from the same menu.

fb011 makes self-exclusion straightforward. Go to Account Settings → Responsible Gaming → Self-Exclusion, and choose a duration: 30 days, 90 days, 180 days, or permanent exclusion. The restriction takes effect within minutes and cannot be reversed during its stated period — no exceptions. Your account balance is preserved during exclusion and can be withdrawn once the exclusion ends. For immediate assistance activating self-exclusion, contact fb011 live support 24/7.

Several organisations provide free, confidential support for Filipinos experiencing gambling-related difficulties. The National Center for Mental Health (NCMH) operates a crisis line available to Filipinos in need of urgent mental health support. Gamblers Anonymous Philippines runs peer support groups in Metro Manila, Cebu, and Davao. PAGCOR's responsible gaming programme also provides resources and guidance for players and their families. fb011 encourages any player who feels their gambling is becoming a problem to reach out to these services.

fb011 uses 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, and AES-256 encryption for data stored in our databases. Your password is hashed using bcrypt — fb011 staff cannot see or retrieve it in plain text. Two-factor authentication via SMS OTP is available for all accounts and strongly recommended. fb011 processes personal data in compliance with the Philippine Data Privacy Act of 2012 (RA 10173). Read our full Privacy Policy at fb011.cam/privacy-policy for complete details.